©2019 by E:SIX.

FAQS

WHAT IS YOUR RETURN POLICY?

If 25 days have gone by since your purchase, unfortunately, we can’t offer a refund. We can offer an exchange to another or same product of equal value.

To be eligible for a return,

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • The bands, socks, outlet, limited edition apparel and some accessories are exempt from being returned unless received defective.

Regardless of the presence of original tags and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us. Please do not return if your item doesn't meet these requirements because we will not be able to resend to you. 

Return Process

  • Once your return is received and inspected, we will process your return. Shipping cost will not be refunded. Please allow up to 10 business days for return processing and delivery.

  • Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

WHAT ARE THE PAYMENT OPTIONS?

You can make secure payments through our website using your debit/credit card.
*At the moment we are not accepting PayPal.

DO YOU SELL GIFT CARDS?

At this moment we do not offer Gift Cards.

QUESTION STILL NOT ANSWERED?

Please email us at customerservice@esix.us